ECA Emergency Care Assistant
Netcare · Hybrid
We provide meaningful careers that connect people with purpose.
We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.
Netcare invites you to be part of our journey.
To enhance operational efficiency and service delivery through quality patient care, fostering a client centric focus through being a brand ambassador and living the Netcare way.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTANCY OF CARE
Administrative Duties
Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager for filing
Share knowledge with relevant team members.
Follow agreed upon (authorised) action steps until desired competence is achieved
Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
Complete EPRF’s – (Electronic Patient Report Forms) accurately for every patient treated
Complete any and all paperwork required for overtime worked and leave required
Perform any other reasonable duties as requested by Operational Manager
Quality Improvement
Quality assurance to maintain work standards, integrity of data reporting
Respond to any emergency if requested and administer treatment to any patient requiring as per the HPCSA protocols and regulations
Depending on specialization provide assistance with medical rescue, emergency communications or specialized transport
Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competency
Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended and make sure this number appears on all pages of the PRF/EPRF
Assist with in-service training where appropriate
Ensure the cleanliness of the station on a daily basis
Ensure proper and adequate stock control and replacement immediately after a call if possible
Attend CME training to maintain CPD compliance
Submit to involvement in community projects if required
Required to have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
Required to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and Equipment
Ensure the effective control of equipment in the Department as per set guidelines
Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on CARS, and to report such discrepancies to your Operations Manager (CARS sheet)
Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.
Maintain all equipment in satisfactory working condition in accordance with manufactures’ details•Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen ’to management.
Ensure that all rechargeable equipment is kept serviceable
Maintain rechargeable batteries.
Update contents check lists accordingly
Ensure accurate record keeping for all drugs used and, in your possession,
Complete a drug checklist before commencement of shift and provide a handover drug count on completion of the shift
Health and Safety
100% Compliance with Compensation for Occupational Injuries & Diseases Act requirements
Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
Act in the manner conducive to basic safety regulations whilst on duty•Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
Ensure that the scene of an incident is safe to approach and if not, make safe such a scene according to the regulations in your specific level of emergency care training
Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
Wear the appropriate protective gear on each scene as necessary
Ensure proper and adequate stock control and replacement immediately after a call if possible
Patient Care
Required to respond to all emergency calls within one minute and all non-emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
Keep family members informed about patient treatment
Wear protective gloves when treating or transporting all patients
Respect the confidential nature of the information patients share with you even after their death
Be courteous and professional when interacting with patients.
Accurately document all patients valuables
Record and maintain a scheduled drug register in accordance with the Netcare drug policy
Ensure drug registers are filled out when appropriate drugs have been administered
Ensure regular drug stock counts are conducted
Consult with an ECP or MO before interventions as per the HPCSA ECA protocol
Ensure that interventions that require reported practice are presented to an ECP or MO within 48 hrs of said intervention
TRANSFORMATION OF OUR SOCIETY
Self-Management and Development
Identify self-development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
Formulate action steps to close the gap between the ideal and actual state of competence
Share knowledge with relevant team members.
Follow agreed upon (authorised) action steps until desired competence is achieved
Be punctual and behave appropriately to the business environment
Meet deadlines
Customer satisfaction
Ongoing Customers satisfaction according to set standards
Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all time
Listen with empathy while always remaining professional
SKILLS PROFILE
EDUCATION
Essential
Grade 12
Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an Emergency Care Assistant (ECA)
Currency with HPCSA CPG updates.
Communication skills (written and verbal)
Must be over 21 years old and have a valid PDRP for passengers and a valid Code 10 Driver’s License
WORK EXPERIENCE
Essential
1 year post-graduate patient care experience in an operational environment would be beneficial
Relevant computer proficiency would be beneficial (Microsoft Office)
Interpersonal relationship skills
Analytical and Technical skills
WORKING CONDITIONS
Professional flexibility in working hours while supporting daily business operations, including weekend, public holiday, and night duty shifts.
Will interact with internal and external customers through several different means.
Will need to working an underground area, where applicable
PHYSICAL REQUIREMENTS
In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.
VALUES AND BEHAVIOURS
Netcare Values
At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are compassionate about quality care and professional excellence.
At Netcare, our core value is care .
We care about the dignity of our patients and all members of the Netcare family.
We care about the participation of our people and our healthcare partners in everything that we do.
We care about the truth in all our actions.
We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.
The Netcare Way
Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:
Respect - I always greet everyone to show my respect.
Identity - I always wear my name badge to show my identity.
Dignity - I always treat others with consideration and humility to uphold dignity
Care - I always act in the best interest of Netcare and others to show I care
Compassion - I always listen with empathy and respond with kind action to show my compassion
Appreciation - I always say thank you to show my appreciation.
Diversity - I always embrace diversity to strengthen inclusivity and belonging.
Join the team committed to providing the best and safest health and care.