Service Manager, Chinese Sector
Standard Bank · On-site
Job Description
Manage and grow a portfolio of clients within the Chinese sector, driving sustainable business performance and delivering exceptional client service. The role is responsible for developing and maintaining strategic client relationships, providing expert market insights, and ensuring portfolio profitability, compliance, and risk management.
Working closely with cross-functional teams, the incumbent will deliver tailored solutions, identify growth opportunities, and support the expansion of the Chinese sector portfolio. The position also requires leading client engagements, monitoring market and regulatory developments, mentoring junior team members, and contributing to the achievement of business objectives through proactive stakeholder management and sector expertise.
Qualifications
Minimum Qualifications
Type of Qualification: Diploma
Field of Study: Business Commerce, Consumer Services, Finance, or related field
Preferred Qualifications
Advanced Degree in Finance, Business Administration, or related field
Professional certifications such as CFA, FRM, or equivalent
Experience with risk management and compliance in the financial sector
Knowledge of regulatory requirements in the Chinese financial market
Experience Required
Service Management
Operations
5-7 years
Advanced general client services and/or support capability with seasoned technical experience.
Client relationship experience preferred.
Experience resolving complex client services issues, with demonstrated ability to interact across multiple internal stakeholders.
Seasoned knowledge and/or exposure to banking products, services and channels as well as relevant sector experience with a deeper understanding of relevant industries.
Behavioural Competencies:
Adopting Practical Approaches
Articulating Information
Challenging Ideas
Checking Things
Developing Expertise
Developing Strategies
Directing People
Embracing Change
Empowering Individuals
Establishing Rapport
Following Procedures
Interpreting Data
Making Decisions
Managing Tasks
Providing Insights
Resolving Conflict
Showing Composure
Team Working
Understanding People
Upholding Standards
Technical Competencies:
Business Administration Skills
Business Development
Client Knowledge
Client Retention
Coaching and Mentoring
Compliance
Data Analysis
Data Management (Administration)
Information Management
Operational Planning
Product and Services Knowledge
Product Related Systems (Consumer Banking)
Risk Awareness
Risk Management
Strategic Planning and Reporting
Written Communication
Additional Information
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.