Customer Service Consultant, Mwanza Branch
Standard Bank · On-site
Job Description
To provide exceptional customer service by assisting clients with their banking needs in a professional, friendly, and efficient manner. To resolve general banking queries, promote banking products and services, and ensure a seamless branch experience. To capture and update customer information, promote digital banking solutions and support the branch in achieving service excellence and operational efficiency.
Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce or a related field
Experience Required
Client Coverage
Personal and Private Banking
1-2 years
1 years’ experience in a customer-facing role, preferably in financial services. Knowledge of banking products, systems, digital platforms and regulatory requirements.
Additional Information
Behavioural Competencies:
Adopting Practical Approaches
Documenting Facts
Embracing Change
Following Procedures
Interacting with People
Interpreting Data
Managing Tasks
Meeting Timescales
Producing Output
Showing Composure
Team Working
Thinking Positively
Technical Competencies:
Banking Process & Procedures
Client Servicing
Customer Reception and Channelling
Customer Understanding (Consumer Banking)
Processing
Product Knowledge (Consumer Banking)
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.