Cash Consultant, Zanzibar Branch
Standard Bank · On-site
Job Description
We are seeking a friendly and professional Cash Consultant to join our Zanzibar Branch. As a Cash Consultant, you will be the face of our bank, providing exceptional customer service while accurately processing financial transactions. This role is ideal for detail-oriented individuals who enjoy working in a fast-paced environment and have a passion for helping customers with their banking needs.
Process various financial transactions, including deposits, withdrawals, and loan payments
Verify customer identities and maintain account confidentiality
Balance cash drawers and maintain accurate records of all transactions
Promote and cross-sell bank products and services to customers
Respond to customer inquiries and resolve issues in a timely manner
Comply with all bank policies, procedures, and regulatory requirements
Collaborate with team members to ensure smooth operations and excellent customer experience
Assist with administrative tasks and special projects as needed
Qualifications
Type of Qualification: First Degree
Field of Study: Commerce, Finance or equivalent field
Experience Required
Client Coverage
Personal and Private Banking (1-2 years)
Strong cash handling and basic math skills
Proficiency in computer systems and banking software
Excellent customer service and communication skills
Keen attention to detail and ability to maintain accuracy in all tasks
Problem-solving abilities and capacity to work well under pressure
Previous experience in banking or customer service preferred
Knowledge of banking products and services is a plus
Ability to work flexible hours, including weekends and holidays as required
Fluency in English and Swahili (preferred)
Additional Information
Behavioural Competencies:
Adopting Practical Approaches
Articulating Information
Examining Information
Exploring Possibilities
Following Procedures
Generating Ideas
Making Decisions
Managing Tasks
Producing Output
Providing Insights
Understanding People
Upholding Standards
Technical Competencies:
Application & Submission Verification (Business Banking)
Banking Process & Procedures
Customer Acceptance & Review (Consumer Banking)
Customer Understanding ( Consumer Banking)
Processing
Product Knowledge (Consumer Banking)
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.