Head of Mid-Market (Enterprise Business)
Maxis Communications · On-site
Are you ready to get ahead in your career?
We want to empower you to turn your ambitions into achievements.
We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?
Segment Strategy & Planning:
Develop and own the comprehensive strategy for the segment, aligning with overall company goals, for immediate and long term goals
Define the target market, customer profile, value proposition, and competitive positioning for the segment.
Conduct market research, competitive analysis, and customer segmentation to identify opportunities and challenges.
Set clear objectives, KPIs, and targets for the segment’s performance.
Inform, align, influence, and enable senior management and board members to make strategic decisions that drive growth within their segment.
Financial Performance & Growth:
Own or significantly contribute to the segment’s P&L, driving revenue growth, managing costs, and improving profitability.
Develop and execute initiatives to acquire new customers and expand relationships with existing ones within the segment.
Forecast segment performance and report regularly to senior leadership.
Go-to-Market (GTM) Execution:
Define and optimise the GTM strategy for the segment, including sales channels, marketing campaigns, pricing, and partnerships.
Collaborate closely with Sales, Marketing, Product, and Customer Success teams to ensure effective execution of the GTM plan.
Ensure sales teams are equipped with the necessary tools, training, and messaging for the segment.
Market & Customer Insight:
Act as the internal expert and advocate for the segment.
Gather deep insights into segment-specific customer needs, pain points, buying behaviours, and industry trends.
Provide feedback to Product Management and Engineering teams to influence product roadmap and development based on segment requirements.
Team Leadership & Development (If Applicable):
Lead, mentor, and develop a high-performing team dedicated to the segment
Foster a collaborative, results-oriented, and customer-centric culture within the team.
Manage team performance, conduct reviews, and support professional development, including management of non-performers to drive favourable results
Cross-Functional Collaboration:
Build strong relationships and collaborate effectively with leaders across Sales, Marketing, Product, Finance, Operations, Legal, and Customer Success to ensure alignment and support for segment initiatives.
Champion the needs of the segment across the organisation.
Performance Monitoring & Reporting:
Track and analyse key performance indicators (KPIs) for the segment (e.g., revenue, customer acquisition cost, customer lifetime value, market share).
Prepare and present regular reports on segment performance, insights, and strategic recommendations to executive leadership.
Additional Qualities:
Attention to detail.
Ability to operate at both a strategic level (1000 feet) and an execution level (ground level).
Strong sense of ownership.
What’s next?
Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.