Field Service Engineer - Gerona - CORE LABS
Abbott Laboratories · On-site
JOB DESCRIPTION:
Primary Objective of Position
The Field Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line level one service, and assisting with installations and deinstallations.
Main Responsibilities:
Provide first-line service to customers (service interventions which may require less than 4 hours labor time).
Schedule and perform planned/predictive maintenance (PM/PdM) activities.
Schedule, perform and document hardware and software updates (TSBs).
Assist with instrument installations and deinstallations.
Success in this role is measured by customer satisfaction score (NPS), service KPI achievement, and economic growth and profitability per district.
Travel within the service area.
Profile:
Bachelor’s/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology is preferred.
Proven track record in a similar position supported by management and customer references.
Successful engagement with customers, specifically laboratory staff.
Technical expert for product line responsibility.
Strong communication skills.
Ability to identify and drive resolution of issues.
Strong experience in the use of analytical tools and software.
Good computer skills.
Good English skills, both written and spoken.
The base pay for this position is
N/A In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Field Services
DIVISION:
CRLB Core Lab
LOCATION:
Spain > Quintanavides : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 25 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable